Purchase cancelation and refund

  • Unknown's avatar
    mpjjapan · Member ·

    I would like to know about your cancelation and refund policy. In the purchase page, I can see the plugin which I bought. And I can also see the Cancel Subscription button below in the page. According to your cancelation policy, if I can see the Cancel button, refund is possible. But I still wonder if it is really possible because it had been more than 14 days since I have done purchase.
    Please let me know if I can still cancel the purchase and get refund or not.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I’ve checked your account, and it seems that the purchase was made 21 days ago. Unfortunately, this means it falls outside of our 14-day refund window.

    That being said, I noticed that you’ve purchased our Commerce plan, which is designed to help you set up an online store. If you’re encountering difficulties or if there’s a specific reason you’re thinking of canceling, we’re here to assist. We’re committed to making sure you get the most out of your plan.

    Whether you need help setting up your store, adding products, setting up payment options, or any other ecommerce-related tasks, our team is ready and willing to guide you through the process.

    Please feel free to elaborate on any issues or challenges you’re experiencing, and we’ll do our very best to address them.

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