Purchase disabled error

  • Unknown's avatar
    ableinfotech2023 · Member ·

    Hi staff, I try to upgrade my plan to Business and purchase a domain name. But I continue got ‘purchase disabled error’. Although I tried several different credit cards, none of them can pay successfully.
    Would you please help to check this payment issue?
    Thank you!

    Jean

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • supernovia · Staff ·

    Sorry to hear it! Our forums staff isn’t able to resolve this, but if you haven’t already done this once, please reach out directly to our Payments team for assistance.

    Just use the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.” Your request will reach the right eyes, with the right info. Thank you!

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