Purchase domain mapping without a plan
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Hi I want to purchase domain mapping by itself, no plan. I have done this before but I am no longer able to do so without the cart automatically having a premium plan – can you help?
The blog I need help with is: (visible only to logged in users)
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Has your upgrade expired? https://en.support.wordpress.com/domains/domain-expiration/
We need details please.
1. What is the domain URL?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
4. When was the upgrade purchased?
5. When did the expiration take place place?I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
Some time ago now (months ago) individual upgrades were discontinued. Only those who have domain mapping upgrades that have not expired are allowed to renew at the same rate. Others have to purchase an upgrade bundle. More information at https://en.forums.wordpress.com/topic/domain-mapping-1118?replies=10#post-2641970
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.
If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.
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Hi there,
I see you created this account 3 days ago. Accounts created after February 2016 cannot purchase any upgrades without a plan first.
However, you don’t have to buy the Premium Plan. We also have a Personal Plan at about a third of the cost which will also allow you to add a domain mapping. You can add Personal under My Site ->Plans.
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