Purchase error

• 

  abulafia12345 · Member · Nov 19, 2022 at 12:58 am

  • Copy link
  • Add topic to favorites

  Hi – I received a couple code by email for a purchase (FLASH181RDCJ). But when I used it to purchase a Business plan, the transaction failed and I was asked to contact support with the code ‘AXLZNE’. This is me contacting support…

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  abulafia12345 · Member · Nov 19, 2022 at 12:59 am

  • Copy link

  coupon* code, not ‘couple’ code

• 

  staff-doublebassd · Staff · Nov 19, 2022 at 8:38 pm

  • Copy link

  Hi there,

  I checked your account and your ability to purchase upgrades have indeed been disabled, and you should’ve received a notification in your dashboard in regards to this. We cannot assist you in the forums but click on the notification in your dashboard to reach our payments staff.

  Our Billing Support team handles inquiries about this. You can also reach out to them for assistance with this using the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.” You can also send an email directly to billingsupport@wordpress.com if you prefer that.

  Thanks!

• 

  staff-doublebassd · Staff · Nov 19, 2022 at 8:39 pm

  • Copy link

  Once Billing support has assisted you with your account, I would get in touch with your bank.

  I know we have a lot of problems with the Bank of India blocking international purchases, including purchases on WordPress.com. I would contact your bank to confirm they are not blocking the payment, and if they are, ask them to allow this purchase to go through?

  Thanks!

• 

  abulafia12345 · Member · Nov 20, 2022 at 1:28 am

  • Copy link

  Thanks, doublebassd, I’ll contact WordPress’s billing support.

  Clicking on the “please contact support” link led me to the forums. You might want to check that.

  Bank of India is just one bank among several, and it’s not one I use. I have been able to make other international payments.

• 

  staff-95percentghost · Staff · Nov 20, 2022 at 2:21 pm

  • Copy link

  Thanks, I understand you were able to send an email to our billing department, who will be able to check this for you.

  I’ve passed your feedback on regarding the “please contact support” link too!