Purchase is not showing

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  celestialmystic1111 · Member · Mar 3, 2023 at 6:44 am

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  Hello
  I have purschased the business feature. However, it is not showing that I have it and is not allowing me access. I do have proof that I purchased this feature. Can you please fix?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Mar 3, 2023 at 6:21 pm

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  Hello –

  It sounds like this purchase happened under a different user account. Do you have an emailed copy of the receipt? That’s the email address you need to use to sign in at WordPress.com and get in to the right account. Write back if more help is needed.

  

  Account Recovery

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  At some point, you may run into a situation in which you’ve lost access to your account. We want to ensure that you take the necessary steps to avoid getting locked out and set up your WordPress.com account to be recoverable. Password Reset ProcessSMS Recovery with Two-Step AuthenticationAccount Recovery FormRecovery Email and SMS NumberIf Ownership Cannot be Established Password Reset Proce