Purchase management

  • Unknown's avatar
    fluffydietitian · Member ·

    Hi, I received an email stating my account will expire on July 27, 2018. But then I am charged an auto-renew fee on June 27, 2018 (a month in advance). I didn’t want to renew, just to clarify. I hadn’t been wanting to renew but I kept forgetting and wanted to wait another year every single time, another auto-renew occurred. Well, finally… I don’t want to auto-renew and when I cancelled it, I only got a partial refund due to my domain name. I cancelled that, too. I still haven’t received my full refund. I have only received $73 from the $99 that was taken out of my account. I would like a full refund because I cancelled my purchase within the year — my account expires 7/27/18. I did contact you guys prior, but I haven’t received any word. Please contact me soon. Thank you!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    vishalmukadam · Member ·

    Hi there,

    Sorry for the inconvenience, I am tagging modlook to this post so someone from Staff or Happiness engineer will help you with refunds.

    Meanwhile, you can check our support document here:

    Refund a Purchase

    Thanks!

  • kokkieh · Staff ·

    Hi there,

    I’ve refunded the domain portion of your renewal as well. You should receive it in about ten business days, depending on your bank’s processing times.

  • The topic ‘Purchase management’ is closed to new replies.