Purchase not regisered on WordPress

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  youth4food · Member · Jan 31, 2018 at 2:34 pm

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  Hello,
  Wordpress has charged my account, but I have not received an update. The purchase is not registerd on my receits, but the money has been drawn from my account. How can I get the upgrade I have paid for?

  The blog I need help with is: (visible only to logged in users)

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  ismaeliea · Member · Jan 31, 2018 at 2:38 pm

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  Hi there!

  I am so sorry this is happening to you. I’ll go ahead and tag this as Modlook, since staff have the available tools to check this for you :)

  In the meantime, you want want to make sure if there is any charges on your account for sure. View this page, to check your transactions for WordPress.com.

  Please be paitent as they reply to you here.

  Cheers!

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  staff-zinnia · Staff · Jan 31, 2018 at 3:49 pm

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  Hi youth4food –

  There have not been any charges made to the user account you are contacting us from.

  Please add the details here to see where the charge originated from:

  Why was I charged?

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  youth4food · Member · Feb 1, 2018 at 8:01 am

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  Problem solved! Thanks for all the help.

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  gemmacevans · Member · Feb 1, 2018 at 5:05 pm

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  You’re welcome, I’ll pass on your thanks :)