purchase not showing

  • Unknown's avatar
    andrealhynes · Member ·

    I purchased a premium plan and its saying I have a. free account and won’t allow me. to. connect to. a domain

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I took a moment to review your account, and it appears that the Premium plan was canceled about one hour after you made the purchase, and you’ve received a full refund for it.

    If you’d still like to have the features of the Premium plan, including connecting your domain, you can repurchase the plan. To help guide you on connecting your domain after the purchase, we have a guide available here: https://wordpress.com/support/domains/connect-existing-domain/

    Should you have any further questions or need additional guidance, please don’t hesitate to reach out. We’re here to help.

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