Purchase of Premium plan yesterday

  • Unknown's avatar
    emavoice1 · Member ·

    Hi, the purchase is not showing up in my account.
    So I am getting prompts as well as a bar that won’t go away on top of my site as I’m editing/setting it up which
    Tells me I need a premium plan. Again I have one. I have an emailed receipt from WordPress from yesterdays purchase it is though not showing in my site purchases.

    I was on the site via a different Google email address than this one at time of purchase in event this is relevant. Seeking assistance please

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member ·

    It’s obvious you were logged in to the wrong account. Log out from current and log in again with the email address you were logged in with yesterday. Et voila, problem solved.

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