Purchase of premium theme

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  amakvitaa · Member · Jun 20, 2017 at 1:12 pm

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  Hi, I want to use part of my wordads earnings to purchase the “DH Magazine Theme”, staff please assist

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Jun 21, 2017 at 2:17 am

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  Hi –

  Thanks for reaching out to us for help. I’ve transferred the credits from your WordAds earnings in to your WordPress.com account. You can now add the MH Magazine theme to your cart and at the checkout screen you will be prompted to pay with your credits.

  Let me know if you have any other questions.

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  amakvitaa · Member · Jun 21, 2017 at 2:02 pm

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  Done, thanks, this is the third time you are helping me out on a great problem

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  staff-zinnia · Staff · Jun 21, 2017 at 8:05 pm

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  I’m happy to help :) Happy blogging!

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  amakvitaa · Member · Jun 23, 2017 at 3:26 pm

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  Thanks

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  staff-zinnia · Staff · Jun 23, 2017 at 11:11 pm

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  No problem!

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  amakvitaa · Member · Jul 23, 2017 at 1:46 pm

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  Madam, I recently moved to WordPress.org, can I get a refund for the theme, so that I can repurchase for WordPress.org, thanks

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  staff-zinnia · Staff · Jul 23, 2017 at 2:10 pm

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  Good morning –

  Since the purchase was made with WordAds credits I am unable to issue a refund. The theme can be downloaded directly here: https://wordpress.org/themes/mh-magazine-lite/

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  amakvitaa · Member · Jul 23, 2017 at 2:15 pm

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  Ah, but they are asking me for the upgrade, but it’s wordads credit not still my money, not fair, but if nothing can be done, no problem, I know you will help if you could

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  staff-zinnia · Staff · Jul 24, 2017 at 1:56 pm

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  Good morning –

  The theme was purchased through the free credits that I had added to your plan. These funds were never removed from your WordAds account after a second look. This is why a refund is not possible – the purchase was never “paid” for. I hope that helps!

  I’ve linked to the free version of that theme in my last reply.

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  amakvitaa · Member · Jul 26, 2017 at 6:34 am

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  OK, but can I get my free credits back?

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  staff-zinnia · Staff · Jul 26, 2017 at 1:50 pm

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  Yes, I can refund the free credits. To do that, I’ll need to remove the theme from ngstudents.com. Is that alright? The appearance is going to change immediately and it will revert to a default theme.

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  amakvitaa · Member · Jul 26, 2017 at 2:06 pm

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  No, it’s alright, leave it the way it is, thanks anyways, you have been helpful

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  staff-zinnia · Staff · Jul 26, 2017 at 3:04 pm

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  Ok, no problem :)