Purchase Plan

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  paturusi13 · Member · Jan 4, 2021 at 4:33 am

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  Hi, I was trying to purchase a plan and wanted to pay but my cards get declined.
  I´ve tried it with my German Credit Card and my Indonesian Master Card. Both Cards work well on other websites, and I never had a problem with them. Can you please help me?

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  kokkieh · Staff · Jan 4, 2021 at 5:17 am

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  Hi there,

  It appears purchases are currently disabled for your account.

  Please click the Contact Us link in the notice appearing in your dashboard to contact our billing support team directly for help with this. They will then follow up with you via email.

  We do not help with blocked purchases in the public forums, so I’m closing this thread to further replies.