Purchased 10 Credits for Domain, but Credits not showing

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  grahamsblog · Member · Mar 8, 2007 at 9:30 am

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  I just purchased 10 credits through PayPal for the Domain upgrade. But so far, the credits are not showing up. I have the paypal receipt which confirms the payment went through.

  Just wondered if there is anything that can be done?

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  donncha · Staff · Mar 8, 2007 at 10:56 am

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  I see 10 credits in your account, nothing to worry about!

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  artugua · Member · Apr 13, 2007 at 8:29 pm

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  Same here. How long should it take to get credit?

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  drmike · Member · Apr 13, 2007 at 8:32 pm

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  Best bet would be to submit a feedback and actually have a staff member take a look at teh account. We don’t have accounting access here in the forums. The previous poster got lucky that Donncha saw the post.

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  donncha · Staff · Apr 13, 2007 at 11:13 pm

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  artugua – I fixed your account, sorry for the delay in getting those credits to you!

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  scienceofidentityfoundation · Member · Apr 14, 2007 at 3:53 am

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  i have the exact same problem. Hopefully donncha can fix my account too!!

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  psglabs · Member · Apr 14, 2007 at 4:13 am

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  I’m having the same problem and it looks like support is closed.

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  mithro · Member · Apr 14, 2007 at 4:37 am

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  I am also having the same problem.

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  allennieman · Member · Apr 14, 2007 at 7:58 am

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  I just also tried to add credits and, though the paypal transaction (two of them for 10 each, actually) where successful, the credits are not showing up in my account. Please help.

  thanks.

  -Allen

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  mark · Member · Apr 14, 2007 at 9:23 am

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  This is a paypal problem.
  Leave problems in this thread – and a link to your blogs would be extremely useful – and I’ll see what I can do.

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  allennieman · Member · Apr 14, 2007 at 2:58 pm

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  blog in question is niemanfamily.wordpress.com.

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  glenc · Member · Apr 14, 2007 at 4:51 pm

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  I have the same problem. blog is glenc.wordpress.com

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  psoemontefrio · Member · Apr 14, 2007 at 6:28 pm

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  I also have the same problem. My blog is: psoemontefrio.wordpress.com

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  timethief · Member · Apr 14, 2007 at 6:56 pm

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  As support is not open on weekends with the exception of dealing with urgent matters if staff do not see these posts then you will have to send in feedbacks to staff on Monday.

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  scienceofidentityfoundation · Member · Apr 14, 2007 at 8:42 pm

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  I have this problem. My blog is
  http://scienceofidentityfoundation.wordpress.com/

  I have paid twice now in the hope that the 2nd payment would register. But no luck. I only need 10 credits

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  drmike · Member · Apr 14, 2007 at 8:53 pm

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  TT, missing money is an urgent matter.

  As stated up above, you need to contact staff directly. Since feedback is off on the weakend, please send in an email to support at this domain with details about the transaction. (ie blog URL in question, Paypal tranaction number, etc.)

  Can’t believe SOI did it twice…

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  donncha · Staff · Apr 14, 2007 at 9:14 pm

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  Apologies for the problems caused. I updated scienceofidentityfoundation psglabs mithro allennieman glenc psoemontefrio

  If anyone else has problems don’t hesitate to add to this forum.

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  donncha · Staff · Apr 14, 2007 at 9:19 pm

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  scienceofidentityfoundation – I refunded your second payment.

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  michaelkalina · Member · Apr 14, 2007 at 10:04 pm

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  I join in here, too: relentlessboredom.wordpress.com.

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  allennieman · Member · Apr 14, 2007 at 11:57 pm

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  thank you donncha.