Purchased a domain but the url is still showing wordpress.com

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  breezyabroad · Member · Jan 15, 2022 at 5:42 pm

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  I paid to select a domain which was breezyabroad.com but it is still showing it as .wordpress.com, why is this?

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Jan 15, 2022 at 8:52 pm

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  While you can purchase a domain without a plan, in order to have your domain be your primary domain you need a paid plan. Otherwise your domain will redirect to your free *.wordpress.com URL.

  I hope that clarifies things.

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  breezyabroad · Member · Jan 15, 2022 at 9:38 pm

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  Can I be refunded for this somehow then so that I can upgrade to a plan and not have to pay for both separately?

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  helper-heroponriki · Member · Jan 15, 2022 at 11:43 pm

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  Instead of refunding this – which would cancel the domain and cause a bunch of problems, I’ve added credits to your account equivalent to that domain registration cost. Since the first year of domain registration would be free with a paid plan, that should work just as well. :)

  It should switch to using your domain automatically, but if not, follow the steps here to set your domain as your primary URL:

  https://wordpress.com/support/domains/register-domain/#setting-the-primary-domain

  Let us know if you still have trouble!