Purchased a theme yesterday

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  orlanebaghanayahoocom · Member · Apr 18, 2017 at 10:16 pm

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  I purchased a theme yesterday, I cannot find it on my site to install! Here is the info
  Item Name:
  LifeCoaching Responsive WordPress Theme
  Price: 49.00
  Purchase Date: 04/17/17 8:28 PM
  Purchase Code: 58f5794e-41c0-4d8a-9956-5edc0a14153b

  yet i have troubled login in domain wordpress account. i dont know why !

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 18, 2017 at 10:20 pm

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  The minute I saw the URL I knew you were not referring to any wordpress.COM site or purchase.

  make-afortune-online.com is hosted by CyrusOne, not a wordpress.com site.

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  timethief · Member · Apr 18, 2017 at 10:23 pm

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  P.S. You will need to get a refund from the vendor of theme.

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  orlanebaghanayahoocom · Member · Apr 18, 2017 at 11:21 pm

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  I have an account to wordpress.com not .org!

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  orlanebaghanayahoocom · Member · Apr 18, 2017 at 11:22 pm

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  i dont know te difference between wordpress.com and .org! why so much confusion?

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  timethief · Member · Apr 18, 2017 at 11:32 pm

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  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/