Purchased bundle but I don't have access to my plugins

changetoothpaste · Member · May 25, 2022 at 3:07 pm
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Hi, I have purchased a bundle from Automattic

I don’t have access to the plugins on my site. Can these be installed or my account be given access to the plugins so I can install them and configure them?

Thank you
Damien

WP.com: Unknown
Jetpack: Yes
Correct account: Yes

The blog I need help with is: (visible only to logged in users)
justjennifer · Member · May 25, 2022 at 3:37 pm
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Hi there, it looks like your site changetoothpaste.com is hosted with NameCheap. These forums you’ve posted to assist free websites hosted by WordPress.com, the hosting provider.

I’ve gone ahead and flagged Staff for their attention as they can see what bundle you purchased through Automattic and point you in the right direction for assistance. Thanks for your patience while they get back to you.
changetoothpaste · Member · May 25, 2022 at 3:38 pm
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Hi Jennifer,

The DNS is at namecheap, also they are my registrar.

The site is hosted at pressable as part of the bundle I purchased.

Thank you,
Damien
justjennifer · Member · May 25, 2022 at 4:15 pm
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Hi again, Pressable is a web hosting provider as is NameCheap.

If your WordPress install is hosted with Pressable, and that is where you purchased the bundle you mentioned, then probably best to reach out to Pressable’s support team directly. https://pressable.com/contact/
changetoothpaste · Member · May 25, 2022 at 4:16 pm
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Thank you Jennifer,

I’ll continue to deal with my sales rep at Automattic on this then.
helper-heroponriki · Member · May 25, 2022 at 5:03 pm
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@changetoothpaste – your purchases were made on WooCommerce.com. If you need help with any extensions you purchased from them, please reach out to their support from your account page:

https://woocommerce.com/my-account/create-a-ticket/

Thanks!

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