Purchased but cannot access

• 

  moniquefertitta · Member · Apr 22, 2020 at 5:50 pm

  • Copy link
  • Add topic to favorites

  Hello I purchased the 8$ account money was taken out but now I cannot access my site it is redirecting me to purchase again

• 

  staartmees · Member · Apr 22, 2020 at 5:57 pm

  • Copy link

  It’s obvious you made the purchase with another account. As you have a transaction ID, you can restore access at https://wordpress.com/support/account-recovery/