purchased domain
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First, I’ve created a site called berillconsulting.wordpress.com. I filled it with content.
Then, I bought a personalized domain. It’s important to highlight that I did not upgrade my site and buy the domain within the site, but separately.
When I want to log in and use the new domain it does not appear among the possible domain names. It only offers to upgrade my site again. How can we connect to the site with the purchased domain. The money was already transferred and billed?
Thanks for your help!The blog I need help with is: (visible only to logged in users)
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You appear to have another site https://berillteam.wordpress.com/ which has the upgraded domain berill.team.
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Hello there, If you’ve purchased a custom domain under the wrong account and site and need to transfer it to a different WordPressdotcom site, you will need to be logged in with the username that purchased the domain and then follow the directions in this support guide: https://en.support.wordpress.com/move-domain/transfer-a-domain-to-another-wordpress-com-account/
If you wish to use the domain on the site berillteam.wordpress.com you should purchase an upgrade plan to map it rather than using domain forwarding. https://en.support.wordpress.com/domains/map-existing-domain/
I’ve also tagged this thread for Staff attention. Thanks for your patience while they get back to you.
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Hi berillteamkft,
When I want to log in and use the new domain it does not appear among the possible domain names. It only offers to upgrade my site again
There are no purchases owned by the berillteamkft account you are currently logged in to. Can you confirm which domain you are referring to?
Would you like to use it as the custom domain for berillconsulting.wordpress.com?
Just let me know and I can look at the best way forward.
Thanks!
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