Purchased domain does not link to the correct site

  • Unknown's avatar
    eziekbby · Member ·

    I recently purchased a domain for a design portfolio that I’m planning to build “douglasjohnsondesigns.com”.

    I noticed that it was connecting to the old site that I made in 2021 “eziekbby.wordpress.com”. To stick with the correct branding I had in mind, I deleted eziekbby.wordpress.com and made a new site “douglasjohnsondesigns.wordpress.com” but I cannot connect the domain I purchased to this new site.

    How can I transfer the domain I purchased to this new site? Do I need to refund my purchase? (still have about 42 hours left to do so)

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    jammyxk · Member ·

    you need to update nameserver to wordpress.com and point out the domain to wordpress.com from your purchased place, once it done , you can change the primary address of the website under domain and it will be connected to your site

    Regards

  • aleone89 · Staff ·

    Hey there,

    Many thanks for reaching out!

    It looks like the douglasjohnsondesigns.com was cancelled and refunded, and this was on the site: douglasjohnsondesigns.wordpress.com.

    Would you like us to restore the domain? We would need to send a separate email to you so that re-purchase can be made.

    In addition, are you looking to purchase a plan? The reason why I ask is because, the domain would be free for the first year of registration – and in order to set a custom primary domain a paid plan would need to be in place.

    If yes, tell me more about the features you require and I guide you toward the right plan for you. :)

    Speak soon!

  • The topic ‘Purchased domain does not link to the correct site’ is closed to new replies.