Purchased Domain Issue

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  lanebonney · Member · May 20, 2014 at 10:13 pm

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  Hey y’all. Purchased this domain: http://chosenmovement.com . Doesn’t work. However, it redirects when you add “.wordpress.com” to it. But the page does not pull up. Need help please.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 20, 2014 at 10:21 pm

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  It looks like the domain chosenmovement.com has not been registered. You can register and associate it with your blog from your domain management screen. http://chosenmovement.wordpress.com/wp-admin/paid-upgrades.php?page=domains

  Important Notes Before Upgrading http://en.support.wordpress.com/domains/#important-notes-before-upgrading
  All About Domains http://en.support.wordpress.com/domains/all-about-domains/

  In order to map to a domain one must have an underlying .wordpress.com subdomain blog to map from and the domain name you desire must be available for purchase, or you must already own the domain URL.

  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard at > Store > My Upgrades to purchase a domain name by purchasing an annually renewable domain mapping upgrade for the blog.

  See here if you do not own a domain http://en.support.wordpress.com/domains/

  See here if you already own a domain http://en.support.wordpress.com/domains/map-existing-domain/

  After you do the primary blog set up it can take between 24 – 72 hours for domain name propagation to take place throughout the internet. You can view the DNS changes here > http://www.whatsmydns.net/ What’s important during that stage is to be patient.

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  lanebonney · Member · May 20, 2014 at 10:26 pm

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  I’ve had the domain since Friday, and its says the domain previously stated is already mapped to my blog. But it’s still not working.

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  timethief · Member · May 20, 2014 at 10:35 pm

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  I see there is an issue here https://www.whatsmydns.net/#A/chosenmovement.com
  I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  lanebonney · Member · May 20, 2014 at 10:38 pm

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  Awesome. Thank you!

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  druesome · Staff · May 21, 2014 at 9:18 am

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  Hi there!

  I’m afraid that what you purchased was a Domain Mapping upgrade, which is entirely different from a Domain Registration. You can see the upgrade in your My Upgrades page here:

  https://chosenmovement.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  And in your Billing History:

  https://chosenmovement.wordpress.com/wp-admin/paid-upgrades.php?page=billing-history

  I’ve gone ahead and canceled and refunded the mapping upgrade to allow you to properly register the domain. Please wait a few days for the refund to show up in your account.

  To get started, visit Store -> My Domains in your admin panel:

  https://chosenmovement.wordpress.com/wp-admin/admin.php?page=domains

  Click on “Register a New Domain Name” and go through the succeeding steps to complete registration and payment.

  Register a New Domain

  Let me know if you run into problems. Thanks!