Purchased Domain not Showing Up

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  laurenwil · Member · May 7, 2011 at 1:16 am

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  I paid for the upgrade of a new domain last night and got billed for it (through paypal–I have the receipt in my email) however I got the message: DBP validation failed for account 39048530, and when I go to my dashboard to “upgrades” the domain that I paid for isn’t there. How do I get the domain I paid for?

  The blog I need help with is: (visible only to logged in users)

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  laurenwil · Member · May 7, 2011 at 1:17 am

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  By the way the domain I paid for is themodsocial.com

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  airodyssey · Member · May 7, 2011 at 2:00 am

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  Hi. If it’s a billing issue with the domain name, I suggest you contact staff directly at: http://en.support.wordpress.com/contact/

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  laurenwil · Member · May 7, 2011 at 2:02 am

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  No it’s not a billing issue. I just want to know how I can get the domain so I can use it. What does “DBP validation failed” mean?

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  airodyssey · Member · May 7, 2011 at 2:04 am

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  I said “Billing issue” because it looks like you got charged for a domain name that, according to a WHOIS registration, is not even registered in the first place.

  I would still contact staff if I was you.

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  laurenwil · Member · May 7, 2011 at 2:13 am

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  Ok thank you

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  darcymoore · Member · Jun 10, 2011 at 11:29 pm

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  I have this problem too and contacted staff (who did credit my account) but need to register my new domain. Quite frustrating.

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  timethief · Member · Jun 10, 2011 at 11:33 pm

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  @darcymoore
  We Volunteers are sorry to hear users are frustrated but in cases like this we have no role to play. The resolution lies with Staff, who only monitor threads in this forum. As you have already contacted them, please be patient while waiting for them to get back to you. There are millions of WordPress.com users so I assume they have a lengthy queue of support tickets to work their way through.