Purchased google apps email and now it is saying "trial period" expired

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  golfjosh · Member · Apr 27, 2015 at 3:32 pm

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  When I bought a new domain for my blog through wordpress, I also purchased google apps email for $60/year. On my ”updgrades” it states that I have this feature and that it will auto-renew in March of 2016. However, after having access to my email for a while, it is now saying that my ”trial period” has expired and I can no longer get access to my email. My credit card was charged for this feature, so I’d like to know why I am paying for something I can no longer access. Has anyone else had this problem?

  The blog I need help with is: (visible only to logged in users)

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  golfjosh · Member · Apr 27, 2015 at 4:46 pm

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  I’ve checked all of my email settings and everything looks good and is set up as per wordpress instructions. Why am I being charged $60 for a “trial version” of google apps email I cannot access anymore

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  marjorieasturias · Staff · Apr 27, 2015 at 7:02 pm

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  Hi there!

  I’m so sorry for the inconvenience. That was the result of a bug on our end, but we’ve now fixed it so your Google Apps is back in full service.

  Please let us know if you need further assistance. Thank you!

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  golfjosh · Member · Apr 27, 2015 at 7:15 pm

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  Thank you!

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  marjorieasturias · Staff · Apr 27, 2015 at 7:35 pm

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  You’re so welcome! Have a great day! :-)