Purchased Premium upgrade and doesn’t reflect on my account

• 

  lillianscott627 · Member · Apr 18, 2023 at 7:14 pm

  • Copy link
  • Add topic to favorites

  I purchased the Premium upgrade and it doesn’t reflect in my Purchases — it’s still showing as Free, so I’m unable to get support. I submitted both an email and online request April 14 and still haven’t heard from anyone. This is BAD customer service.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  lillianscott627 · Member · Apr 18, 2023 at 11:28 pm

  • Copy link

  I’ve been trying to contact someone to assist since April 14. WTF do I need to do to get assistance for the upgrade purchase made????

  WP.com: Yes
  Correct account: Unknown

• 

  supernovia · Staff · Apr 19, 2023 at 2:29 pm

  • Copy link

  Hey @lillianscott627, I’m sorry we missed this! Your upgrade must be on another account. Can you send a link to the upgraded site? Or, which email has a receipt — can you log in with that address?