purchases

• 

  sandrawang0811 · Member · Mar 13, 2023 at 4:33 pm

  • Copy link
  • Add topic to favorites

  Cannot assign payment method if Stripe is not loaded.
  Error preparing new payment method configuration. Please contact support quoting error HYMNCA.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · Mar 13, 2023 at 8:55 pm

  • Copy link

  Apologies but we are not able to help with transaction issues as this is the forum for free sites without upgrades.

  However, I see that you have an open ticket (created automatically) with our Billing Support team regarding this issue. They will follow up with you directly via email as soon as they know more.

  Thanks for your patience!