‘Purchases are currently disabled’

  • Unknown's avatar
    eritreannewhope · Member ·

    For some reason, WordPress blocked my ability to pay for my domain name and premium plan. I submitted a request to have the block removed, but haven’t heard back. Meanwhile, the AI assistant tells me that customer support from a human agent is only possible for premium users, which is maddening, because that’s exactly what I’m trying to become! Can anyone help me figure out how to get permission to upgrade my account? I have no clue why I’m being blocked. I tried deleting my cookies and caches and that didn’t change the situation.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    kaichicha · Member ·

    Hi @eritreannewhope,

    Thank you for your patience and understanding.

    We’ve sent you a separate email confirming that the block has been removed — you can now proceed with upgrading your plan. You can follow the step-by-step instructions in this guide to upgrade from the Free plan:
    https://wordpress.com/support/manage-purchases/upgrade-your-plan/#upgrade-your-plan

    If you have any further questions or run into any issues during the upgrade process, feel free to reach out. We’re here to help!

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