Purchases are currently disabled

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  stanza06 · Member · Oct 5, 2020 at 6:21 pm

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  I am trying to upgrade my account to a premium plan but whenever I try to check out I get the message that my purchases are disabled and have to contact support. Please help.

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  staff-totoro · Staff · Oct 6, 2020 at 2:43 am

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  Hi there,

  I see there was an issue with processing payments on your account, which we have since resolved.

  You should be able to make a purchase if you try now. Can you let us know if you run into any further issues?

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  stanza06 · Member · Oct 6, 2020 at 7:53 pm

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  I just tried to subscribe to the premium plan and am still unable to make a payment, this is getting extremely frustrating.

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  stanza06 · Member · Oct 6, 2020 at 7:56 pm

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  At first it said
  “quoting error AXLZNE”
  so I thought I might have mistyped something so I tried again,

  on the second attempt is gave me the message;
  “purchases are currently disabled please contact us to re-enable”

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  staff-totoro · Staff · Oct 7, 2020 at 12:36 am

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  You were able to complete your purchase, yes? I see a newly added Premium plan in your account when I look here. https://wordpress.com/me/purchases/

  Were you able to sort this out on your own, or did you need a hand still?