Purchases are currently disabled

  • Unknown's avatar
    mancheront · Member ·

    Hi, I would like to pay and purchase the business plan, when I key in my credit card details, I got this pop up that says that payment is disabled? How can I pay?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I can confirm that in the time since you have posted this you were able to successfully able to make your purchase, and I can see the Business plan under your account here: https://wordpress.com/me/purchases/

    I do see there was some trouble on our end initially but I am glad you persisted. If you need further help I’d like to point out that the Business Yearly Plan upgrade on your site includes priority live chat support that you can access 24 hours a day.

    With this in mind, you are encouraged to reach out to us here, and we can take a closer look at your issue in real time. No need to wait for a reply in the forums: https://wordpress.com/help/contact

    Thanks!

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