Purchases are currently disabled

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  christinabraedder · Member · May 17, 2023 at 3:15 pm

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  Hi! I have a problem with the payment when Im trying på upgrade my account. I can´t pay and there´s a sign telling me that purchases are currently disabled and that I need to contact wordpress to fix it? How long do I have to wait to get an answer?

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · May 17, 2023 at 6:34 pm

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  Hi there,

  Apologies but we are not able to help with transaction issues here in our public forums since it requires sharing info that is bested handled in private.

  However, I see that you have an open ticket (created automatically) with our Billing Support team regarding this issue. They will follow up with you directly via email as soon as they know more.

  Thanks for your patience!