Purchases are currently disabled

  • Unknown's avatar
    veramedia2020 · Member ·

    Why can’t I make a payment to update to Premium? I tried several times and it shows “Purchases are currently disabled. Please contact us to re-enable purchases.” I tried to contact them twice but no responses until now.

    The blog I need help with is: (visible only to logged in users)

  • deancroyal · Staff ·

    Hi there – it looks like we tried to reach out to you around a week ago about this. Did you receive those emails?

  • Unknown's avatar
    veramedia2020 · Member ·

    Hi there,

    I have received an email today and it said “We reserve the right to limit purchases on WordPress.com sites, so payments will not be allowed for this account. Your site is online, and you may use it on our free plan for as long as you’d like without upgrades.”

    I still have no idea about it. I would like to use my own existing domain to build the website on WordPress, it seems that I have to upgrade it. However, I am disabled to make the payment.

    Could you help me to figure it out?

    Vera

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    We are unable to help with this in the forums. Please reply to the email if you have more questions, as only the billing team can help you with this via email.

    Regards

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