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  wisem9967 · Member · Nov 13, 2023 at 10:11 pm

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  First time using wordpress, attempted to purchase a plan and it says purchases are blocked. The card I used is not a gift card, its a card I have had for over 10 years and make multiple daily purchases with. Not sure why this occurred but can someone please assist with getting this resolved? Thank you

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Nov 14, 2023 at 12:08 am

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  Apologies but we are not able to help with transaction issues here in our public forums since it requires sharing info that is bested handled in private.

  However, I see that you have an open ticket (created automatically) with our Billing Support team regarding this issue. They will follow up with you directly via email as soon as they know more.

  Thanks for your patience!