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  sponsorshipd334004fe6 · Member · Jan 24, 2024 at 8:48 pm

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  Hi, I messaged you guys last week about this error I keep getting when trying to purchase a plan with no update from anyone. Why am I still getting this issue?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  jojovillanueva12 · Member · Jan 24, 2024 at 11:39 pm

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  Hello there,

  Hi, I messaged you guys last week about this error I keep getting when trying to purchase a plan with no update from anyone. Why am I still getting this issue?

  WordPress.com support needs to be contacted directly for this, so they can look into your account.

  Depending on your WordPress.com plan, you can contact them either via Live Chat or email help@wordpress.com. I also tagged them to this thread.

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  aisajib · Member · Jan 25, 2024 at 8:42 am

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  Hi there!

  We’re unable to help with this in the forums. Please send an email to billingsupport@wordpress.com, and our team will review your account and get back to you via email.

  Thanks!