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  zomboy89 · Member · May 26, 2020 at 2:38 pm

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  I’m trying to upgrade my jetpack but an error keeps occurring. I used 3 different card but same issue. Can any one help me.
  Here’s my my website https://techhistory.xyz
  Thanks heaps

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  mrsnlchauhan · Member · May 26, 2020 at 3:20 pm

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  Hi @zomboy89,

  Your issue needs staff intervention. I am tagging this post for their attention. Rest assured, they will get back to you soon on this and help you out.

  Best :)
  Sunil Chauhan

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  staff-doublebassd · Staff · May 27, 2020 at 12:32 am

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  Hi there,

  I checked your account and your ability to purchase upgrades has been disabled and you should’ve received a notification in your dashboard in regards to this. We cannot assist you in the forums, but use the notification on your dashboard to reach our payments staff and they will address this issue with you.

  Thanks,

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  stellakull · Member · May 31, 2020 at 3:46 pm

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  I have the same problem and can’t improve my personal plan to a business plan.

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  staff-mckluskey · Staff · Jun 1, 2020 at 7:34 am

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  @stellakull I see that you have an open ticket with our Billing Support team. They’ll review your account and follow up with you there.
  Thank you for your patience.