Purchases are disabled

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  dokteryoseph · Member · Aug 20, 2017 at 9:03 am

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  Several time I try to use debit card to upgrade my plan, they were declined.
  When I try to use the Credit Card, there are: Purchases are currently disabled..

  What’s going on?

  I contacted the team by the form provided but nothing happen for minutes..

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 20, 2017 at 9:38 pm

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  This thread is already tagged with modlook for Staff assistance. https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified by email when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  gemmacevans · Member · Aug 21, 2017 at 11:09 am

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  Hi dokteryoseph,

  Several time I try to use debit card to upgrade my plan, they were declined.

  Sorry you to hear you had trouble with your payment. Your account is active and you should be able to purchase an upgrade without any more errors.

  If you are still having trouble, please double-check the information entered, or contact your bank to ensure there is not a temporary block on your payment method.

  Let me know if you have any questions.

  Thanks!