Purchases are disabled

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  wp2957228715 · Member · Oct 14, 2025 at 2:35 am

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  Hello, my purchasing feature has been disabled. Could you please help me restore it? I need to build a website right now, but I’m currently unable to make payments.

  The blog I need help with is: (visible only to logged in users)

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  mukeshoadcom · Member · Oct 14, 2025 at 1:45 pm

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  Hi @wp2957228715,

  Purchases disabled means there’s an account restriction. I’m tagging with modlook so WordPress.com staff can help restore your purchasing ability.

  For immediate help: https://wordpress.com/help/contact

  Common reasons:

  • Payment issues
  • Account verification needed
  • Regional restrictions
  • Previous transaction problems

  What to try:

  1. Log out and log back in
  2. Clear browser cache
  3. Try different browser

  Important: Only staff can enable purchases – they’ll check your account and explain what’s needed.

  They work through tagged threads daily.

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  cailebeth · Member · Oct 14, 2025 at 2:04 pm

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  Hi @wp2957228715,

  Thank you for letting us know.

  We can’t help with this in the forums, but please send us an email to billingsupport@wordpress.com, so we can look into this for you via email.
  
  Thanks again.