Purchases are disabled
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Hello, my purchasing feature has been disabled. Could you please help me restore it? I need to build a website right now, but I’m currently unable to make payments.
The blog I need help with is: (visible only to logged in users)
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Hi @wp2957228715,
Purchases disabled means there’s an account restriction. I’m tagging with modlook so WordPress.com staff can help restore your purchasing ability.
For immediate help: https://wordpress.com/help/contact
Common reasons:
- Payment issues
- Account verification needed
- Regional restrictions
- Previous transaction problems
What to try:
- Log out and log back in
- Clear browser cache
- Try different browser
Important: Only staff can enable purchases – they’ll check your account and explain what’s needed.
They work through tagged threads daily.
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Hi @wp2957228715,
Thank you for letting us know.
We can’t help with this in the forums, but please send us an email to billingsupport@wordpress.com, so we can look into this for you via email.
Thanks again.
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