Purchases are disabled; I need to upgrade to business but it wont let me.
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WordPress is useless for me without the business plan. Does anybody know how I can reinstate purchases before all my trial period runs out?
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Hello there,
I’m sorry to hear that you’re experiencing difficulties with renewing your plan. To better understand the renewal process and gain insights into managing your purchases, I recommend referring to the following tutorial:
This guide explains how to manage the purchases you have made on WordPress.com. Video Overview Video Transcript Hey everyone, it’s Mike Bal from WordPress.com. Today we’re gonna look at just kind of some basic things navigating around your WordPress.com account, how to manage your plans and your domains. So when you’re logged in, and you go to WordPress.com, you actually land on WRegarding your specific concern, please note that only the owner of the domain name or plan has the authority to renew it. If you don’t see the option to renew listed via Purchases, it’s possible that you might not have the necessary permissions to perform the renewal. In such a case, kindly reach out to the owner of the subscription and notify them about the renewal issue. They will be able to take the appropriate action to renew the plan.
Rest assured, your concern has been tagged to our moderator team, and they are already looking into the matter. They will work to find a suitable solution to ensure your plan renewal is processed smoothly.
If you have any further questions or need additional assistance, feel free to reach out to our support team. We’re here to help and ensure you have a seamless experience with your plan renewal.
Thank you for your patience, and we will do our best to resolve this issue promptly.
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Actually, @saadahsan in this case they’ll just want to get in touch with the payments team directly.
@dyscomfortzone0, if you haven’t already done this once, please use the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.” Your request will reach the right eyes, with the right info. Thank you!
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Thank you @supernovia, for taking the time to assist me in crafting a better response for the user. Your expertise and willingness to help are truly appreciated, and I am grateful for the valuable insights you shared with me.
I understand that, in this particular case, it would have been more appropriate to recommend the user to directly contact the payment teams for a prompt resolution to their issue. I regret any confusion caused by my initial response and fully acknowledge that directing them to the correct channel is essential to provide them with the best possible support.
I genuinely appreciate the learning opportunity this experience has provided me. Your constructive feedback has helped me understand the importance of clarity in providing assistance and the significance of directing users to the appropriate teams for their specific concerns.
I assure you that moving forward, I will apply the lessons learned from this interaction and strive to enhance my support capabilities. Your guidance has been invaluable, and I am committed to continually improving my skills as a WordPress.com volunteer. ^^
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No worries, @saadahsan :) We’d be happy to reach out with more tips and feedback if you’d like.
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