Purchases Disabled

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  ejajufri · Member · Dec 6, 2021 at 6:17 am

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  Hi… I desperately need to upgrade my plan, but 2 debit cards and 1 credit card from 3 different banks always declined. Then I asked for help from third-party services to upgrade my plan but still the transaction was declined.

  Now purchases are currently disabled. I report the error 3 times but no response. Please help, thank you.

  The blog I need help with is: (visible only to logged in users)

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  amirudra789 · Member · Dec 6, 2021 at 6:25 am

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  Hello

  I have tagged this thread for staff assistance so they can get back to you asap.

  Regards

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  aleone89 · Staff · Dec 6, 2021 at 9:31 am

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  Hello there,

  Many thanks for reaching out.

  We’re taking a look at this and will reach out via email with a resolve.

  Many thanks for your patience!

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  ejajufri · Member · Dec 23, 2021 at 5:32 am

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  Hi @aleone89

  Is there any update? I try to make purchase and it was declined, it says Please contact support quoting error AXLZNE. And then purchases disabled again…

  Thanks.

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  kokkieh · Staff · Dec 23, 2021 at 7:55 am

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  Hi there,

  Please click the Contact Us link in the notice appearing in your dashboard to contact our billing support team directly for help with this. They will then follow up with you via email.

  We do not help with blocked purchases in the public forums, so I’m closing this thread to further replies.