purchases I’ve been charged for do not show up in my purchases

  • Unknown's avatar
    jult76 · Member ·

    I received the notice that I have a domain to renew, but when I went into my purchases it doesn’t show up so I assumed it was incorrect but was then charged for it, how do I cancel something when I can’t find it or where to cancel it, I no longer use the domain. Thank you.

  • staff-mckluskey · Staff ·

    Hi there!

    You’re likely logged into the incorrect account.

    If you’re not sure what site the charge is for, please search for it at https://wpchrg.wordpress.com/.
    You’ll be able to use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

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