Purchasing Website Theme
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I’m trying to pay for this site and it’s not allowing me to pay. I’m worried that either i have been charged like 5 times or it just doesn’t go through. http://theme.wordpress.com/themes/soundcheck
AlysaThe blog I need help with is: (visible only to logged in users)
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re: charges
Go here please > Dashboard > Store > My Upgrades
See also > Dashboard > Store > Billing HistoryIf you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html
If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:
1. Try clearing your browser’s cache:
http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/
3. Try with all browser extensions or add-ons temporarily disabled.
4. Try enabling HTTPS: http://en.support.wordpress.com/https/
If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.
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NOTE: You must be logged in under the exact same username account the registered a blog to purchase an upgrade for it.
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This is a peer support forum where Volunteers and Staff work cooperatively to deliver WordPress.com support. There is no phone support here. Volunteers answer most questions posted into forum threads and Staff monitor. When Volunteers cannot provide the required support we flag threads for Staff attention. Please simply post exactly what you need help with.
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Please do as I asked you to above:
If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get. -
Well even when I go to paypal, it says: “Are you sure you want to do this? Please try again”. So I do and get the same message. All my browsers are up to date. Firefox and Safari are part of your system.
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Yes you already sent that. I am trying on both Safari and Firefox. and yes, I checked “whatbrowser”
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It did the same thing on chrome. Macbook Pro
OSX 10.8.3Firefox 16.0.2
Safari 6.0.3
Chrome 26.0.1410.63 -
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and still no worky. My error message is “Are you sure you want to do this?” I really want to do this! :)
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@jonisaylor
Thanks for your details now Staff won’t have to ask your for them so you won’t experiencing a back and forth between you and them. -
LOL yup! exactly. it’s not working. Does this page really exist still? can I choose this website? http://theme.wordpress.com/themes/soundcheck
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LOL and here I thought it would not be a problem. is this a normal problem with wordpress?
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The most recent version of the browsers and versions here are the ones that WordPress.com supports > http://browsehappy.com
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