Purchasing Website Theme

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  alysahhaas · Member · Apr 9, 2013 at 8:36 pm

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  I’m trying to pay for this site and it’s not allowing me to pay. I’m worried that either i have been charged like 5 times or it just doesn’t go through. http://theme.wordpress.com/themes/soundcheck
  Alysa

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 9, 2013 at 8:39 pm

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  re: charges
  Go here please > Dashboard > Store > My Upgrades
  See also > Dashboard > Store > Billing History

  If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

  1. Try clearing your browser’s cache:

  http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

  3. Try with all browser extensions or add-ons temporarily disabled.

  4. Try enabling HTTPS: http://en.support.wordpress.com/https/

  If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.

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  timethief · Member · Apr 9, 2013 at 8:40 pm

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  NOTE: You must be logged in under the exact same username account the registered a blog to purchase an upgrade for it.

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  alysahhaas · Member · Apr 9, 2013 at 9:27 pm

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  I know I did. It’s not working. Is there someone I can talk to on the phone?

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  alysahhaas · Member · Apr 9, 2013 at 9:28 pm

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  I’m logged in now… it is not working.

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  timethief · Member · Apr 9, 2013 at 9:28 pm

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  This is a peer support forum where Volunteers and Staff work cooperatively to deliver WordPress.com support. There is no phone support here. Volunteers answer most questions posted into forum threads and Staff monitor. When Volunteers cannot provide the required support we flag threads for Staff attention. Please simply post exactly what you need help with.

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  timethief · Member · Apr 9, 2013 at 9:29 pm

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  Please do as I asked you to above:
  If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.

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  alysahhaas · Member · Apr 9, 2013 at 9:30 pm

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  Well even when I go to paypal, it says: “Are you sure you want to do this? Please try again”. So I do and get the same message. All my browsers are up to date. Firefox and Safari are part of your system.

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  alysahhaas · Member · Apr 9, 2013 at 9:30 pm

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  Yes you already sent that. I am trying on both Safari and Firefox. and yes, I checked “whatbrowser”

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  timethief · Member · Apr 9, 2013 at 9:31 pm

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  Exactly which versions of Safari and Firefox are you using please?

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  alysahhaas · Member · Apr 9, 2013 at 9:36 pm

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  It did the same thing on chrome. Macbook Pro
  OSX 10.8.3

  Firefox 16.0.2
  Safari 6.0.3
  Chrome 26.0.1410.63

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  jonisaylor · Member · Apr 9, 2013 at 9:38 pm

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  I followed the directions above and using Chrome:

  Version 26.0.1410.64 m

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  jonisaylor · Member · Apr 9, 2013 at 9:38 pm

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  and still no worky. My error message is “Are you sure you want to do this?” I really want to do this! :)

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  timethief · Member · Apr 9, 2013 at 9:41 pm

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  @jonisaylor
  Thanks for your details now Staff won’t have to ask your for them so you won’t experiencing a back and forth between you and them.

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  alysahhaas · Member · Apr 9, 2013 at 9:41 pm

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  LOL yup! exactly. it’s not working. Does this page really exist still? can I choose this website? http://theme.wordpress.com/themes/soundcheck

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  alysahhaas · Member · Apr 9, 2013 at 9:42 pm

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  LOL and here I thought it would not be a problem. is this a normal problem with wordpress?

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  timethief · Member · Apr 9, 2013 at 9:46 pm

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  @alysahhaas
  Are you going to post the exact browser(s) and versions(s) you have tried?

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  alysahhaas · Member · Apr 9, 2013 at 9:51 pm

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  I did… please look above.
  Firefox 16.0.2
  Safari 6.0.3
  Chrome 26.0.1410.63

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  alysahhaas · Member · Apr 9, 2013 at 9:51 pm

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  I Have an OSX 10.8.3 version MacBook Pro

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  timethief · Member · Apr 9, 2013 at 9:54 pm

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  The most recent version of the browsers and versions here are the ones that WordPress.com supports > http://browsehappy.com