QR Codes

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  globalsocialresponsibilityconference · Member · May 16, 2013 at 2:38 pm

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  I am experiencing random problems with the display of the QR Code on our blog. It looks fine most of the time, but at other times it is unreadable (filled in with black lines and such) and cannot be fixed until I delete the post and add a new one.

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · May 16, 2013 at 6:51 pm

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  Can you give us a direct link to one post where this is an issue now?

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  cgdavis · Member · May 16, 2013 at 10:02 pm

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  We’re having a similar problem with our QR code displaying. QR code displays on uintahlibrary.org/catalog and links to one of our mobile apps.

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  timethief · Member · May 16, 2013 at 10:13 pm

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  I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond.

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  staff-blorbo · Staff · May 16, 2013 at 10:24 pm

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  http://uintahlibrary.files.wordpress.com/2013/05/httpswww-libanywhere-comm872.png is the image being inserted, but the resized version had a glitch.

  Since you only want it to be displayed at 150 pixels wide, try re-sizing it in your image editor to that, then upload and replace the new resized version.

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  cgdavis · Member · May 21, 2013 at 4:17 pm

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  timethief and macmanx,

  I tried uploading a re-sized version of the QR code, as per your suggestion; however, it still displays wrong. Any suggestions?

  View a screenshot of the problem

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  staff-blorbo · Staff · May 21, 2013 at 6:20 pm

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  Ok, this is rather odd, we’re looking into it.

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  staff-blorbo · Staff · May 22, 2013 at 7:00 am

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  I think we’ve found the problem. Our re-sizer is having trouble with sub-8-bit PNGs.

  If you re-save the PNG as 8-bit or higher, it should work out properly.

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  globalsocialresponsibilityconference · Member · May 22, 2013 at 5:08 pm

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  Thanks – looks good so far, let’s hope it stays functional!

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  staff-blorbo · Staff · May 22, 2013 at 5:09 pm

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  You’re welcome!

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  cgdavis · Member · May 22, 2013 at 7:32 pm

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  macmanx, & et al,

  Thank you for your attention. Instead of trying to re-save the image at a higher bit-depth, I just replaced it with a .gif file format and now it seems to be displaying just fine. Are .png files not supported on the WordPress platform?

  Thanks,

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  staff-blorbo · Staff · May 22, 2013 at 8:04 pm

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  PNGs are, but our re-sizer currently has a problem with sub-8-bit PNGs. If you save it as 8-bit or higher, it’ll work just fine.