Query

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  mandykay50 · Member · Mar 23, 2017 at 1:15 am

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  Why was I charged for domain mapping – I did not authorize this payment and have lodged a complaint with Paypal. I have not used this blog and closed it down ages ago.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 23, 2017 at 1:44 am

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  You can manage all of your WordPress.com purchases by navigating to the Me section of WordPress.com and then choosing the option to Manage Purchases from the sidebar.

  Select any purchase in order to view options for managing it. The options available will be different based on the upgrade you choose.

  Canceling and Refunding Purchases
  https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

  Refunds https://en.support.wordpress.com/refunds/ are time limited.
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.

  What are the specifics please?

  Which username account and site URL does this relate to?

  Unfortunately, you failed to provide any details. Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  have lodged a complaint with Paypal

  While you are waiting for a Staff response here read about chargebacks and disputes at https://en.support.wordpress.com/payment/chargebacks/

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  kokkieh · Staff · Mar 23, 2017 at 9:40 am

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  Hi there,

  You purchased mapping for the domain, gracioushomeliving.com, in April 2016, and that upgrade now renewed. When you bought the upgrade you agreed that the upgrade will renew automatically each year.

  I have not used this blog and closed it down ages ago.

  We do not automatically cancel your upgrades if your site is inactive. You could have cancelled the mapping at any time, or disabled automatic renewal, if you chose.

  By filing a dispute with PayPal you have accused us of fraud, and your payment is now frozen until PayPal concludes their investigation into this, which can take up to 75 days if not longer. Additionally your site has been locked and a chargeback fee added to your account that you’ll need to pay to reactivate your site.

  If you cancel the dispute with PayPal we might be able to refund you ourselves immediately, and you won’t need to pay this fee to reactivate your site, so I recommend that you please do that.

  Please let me know if you are able to cancel the dispute.

  Chargebacks & Disputes