Query an Invoice

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  wildlycoral9861b63694 · Member · Jul 22, 2025 at 9:04 am

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  This site was set up by an ex employee and we no longer have access to the login credentials.

  Please can you confirm if that transaction took place and if that bill has been settled? and for the site it was in relation to.

  Transaction ID
  STRIPE_IE: CH_3OWNZBEBJVABL8IB0X8YHP5T

  Self-declared URL: http://www.theventure.wales
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Jul 22, 2025 at 10:25 am

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  According to https://wordpress.com/site-profiler/http://www.theventure.wales, that site is hosted by Wix and registered at Godaddy – https://who.is/whois/theventure.wales

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  kaichicha · Member · Jul 22, 2025 at 11:28 am

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  Hi @wildlycoral9861b63694,
  
  I’ve reviewed the transaction ID and can confirm that it is a valid charge from WordPress.com. To provide you with more detailed information about this charge, I recommend reaching out to us via email at help@wordpress.com. If you still have access to the email address registered to this particular account, please use it when contacting us.

  For any future account-related concerns, we kindly ask that you contact us by email rather than posting in the public forums.

  Thank you!