question about ecommerce website

• 

  kwtostado · Member · Jul 28, 2018 at 6:37 pm

  • Copy link
  • Add topic to favorites

  My customers have been trying to write reviews on my website and for some reason when they use their phones to type the reviews, they are not able to type in their names and emails. Thus, the reviews cannot post. Any ideas of what to do?

• 

  kosiew · Member · Jul 30, 2018 at 3:33 am

  • Copy link

  hi,

  Can you tell us your site url ?

  Here is the support document on how to make the best use of this forum:
  https://en.forums.wordpress.com/topic/best-practices-community-standards/

• 

  kwtostado · Member · Jul 31, 2018 at 3:38 pm

  • Copy link

  http://www.socialpaint.com

  Thank you!

• 

  kosiew · Member · Aug 1, 2018 at 12:19 am

  • Copy link

  hi,

  Your website is not hosted on WordPress.com.
  If you are unsure who your hosting company is, you can check your site at https://www.whoishostingthis.com.

  We’re able to help only with websites hosted on WordPress.com.

  To clear up any confusion, there are 2 versions of WordPress. WordPress.com is a managed environment different from using the open source WordPress installation. WordPress.com and WordPress.org are two, different entities.

  WordPress.com vs. WordPress.org

  You could look in this forum; perhaps someone there has experienced something similar:
  https://wordpress.org/support/

  You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:
  https://wordpress.org/support/register.php

  Your hosting provider customer support may also be able to help you.

  Hope this helps