Question about refund eligibility and plan status after cancelling Premium plan
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Hello,
I subscribed to the WordPress.com Premium plan with a 1-year term on November 17, paying $96, and also connected my custom domain.
However, I experienced difficulties using the service, so I cancelled the subscription on December 1, which is within 14 days of the initial purchase.I would like to ask the following:
- Since the cancellation was made within 14 days, am I eligible for a full refund under WordPress.com’s refund policy?
- If the refund is not processed for some reason, my account currently shows that I am on the Free plan.
In this case, shouldn’t I still be able to use the Premium plan features until November 16, 2026, since I originally paid for a one-year subscription?
I would appreciate your clarification on whether a refund will be issued and why the plan status shows as Free despite the original one-year payment.
Thank you.
The blog I need help with is: (visible only to logged in users)
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Hey there! 👋
Thank you so much for reaching out here in the forums.
Since your question relates to billing and refund details, I’ve reached out to you directly via email at the address associated with your account. This way we can discuss the specifics of your subscription and refund privately, as this involves sensitive account information.
Please check your inbox (and spam folder, just in case) for my message, and we’ll get this sorted out for you there.
Best,
Mauro -
Thank you for your prompt assistance
Hello,
I have checked the email regarding the refund, and I confirm that everything has been processed correctly.
Thank you very much for your fast and friendly support.
I truly appreciate your prompt assistance in resolving this issue.Have a great day!
WordPress.com Forums 