Question regarding account privileges

• 

  bvcpra · Member · Jul 9, 2021 at 5:48 am

  • Copy link
  • Add topic to favorites

  We are trying to update the menu on our website and can’t find the appearance tab. Could you please tell us what role has been assigned to the user bvcpra and what the admin username or email address is? Thanks

  The site I need help with is bcpra.wordpress.com.

• 

  staartmees · Member · Jul 9, 2021 at 6:31 am

  • Copy link

  wordpress.com can’t and won’t reveal info about the accounts on a website. As you can see on the News page, articles are posted by bcpra2. To have admin access, you must log out from current bvcpra and log in again as pcpra2.

• 

  kokkieh · Staff · Jul 9, 2021 at 8:36 am

  • Copy link

  Hi there,

  I can tell you your account only has an Editor role on the site, so you won’t be able to make any changes to the theme’s appearance/design. You can only edit posts, pages and comments on the site.

  As @staartmees indicated above, we cannot provide any account information about any other user on the site to you.

  If you don’t remember the login details for the account you used to create the site, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access.