Radcliffe 2: Contact info can’t be deleted from header or footer

• 

  lanesboroughra · Member · Feb 13, 2019 at 5:45 am

  • Copy link
  • Add topic to favorites

  Radcliffe 2: Contact info can’t be deleted from header or footer.
  If I Go to Customize then Contact Info
  Delete contact all info information and click on Publish (it’s deleted on the preview).
  * Go to the site (info still in there).
  * Reload Customizer, the contact info is back up in there again.

  The blog I need help with is: (visible only to logged in users)

• 

  justjennifer · Member · Feb 13, 2019 at 9:41 am

  • Copy link

  Hi there, it does sound like you are seeing a cached version of your published page, since you said in Preview the information doesn’t appear.

  Have you tried logging out, clearing your browser cache and cookies (which will also log you out of any other website you are logged into) and then shutting down your browser. Alternatively, try looking at that page in a browser you don’t normally use when visiting or working on your WordPressdotcom site. Since your site is marked Private, you are going to need to be logged in in order to see any change there, so an incognito or private browsing window won’t help.

  I’ve also flagged this thread for Staff assistance.

• 

  lanesboroughra · Member · Feb 13, 2019 at 8:05 pm

  • Copy link

  Hi, I have tried your suggestions and I just can not get rid of the email address.

  I’d love to go live with the site but I don’t want a direct email link.

• 

  staff-doublebassd · Staff · Feb 13, 2019 at 11:28 pm

  • Copy link

  Hi there,

  To get rid of that email address, from your dashboard go to Appearance > Customize > Contact Info. The email address field is located there and you can clear that field and click the publish button to update the footer content.

  Let me know if you have any other questions. Thanks!

• 

  lanesboroughra · Member · Feb 13, 2019 at 11:42 pm

  • Copy link

  Tried that it did not work

• 

  supernovia · Staff · Feb 14, 2019 at 12:09 am

  • Copy link

  Did you click Publish after removing the address? We can still see it under Appearance > Customize > Contact Info

• 

  lanesboroughra · Member · Feb 14, 2019 at 12:14 am

  • Copy link

  Hi,

  I added that a few hours ago. I have just removed the address and email and published yet the email remains

• 

  fstat · Staff · Feb 14, 2019 at 7:53 am

  • Copy link

  Hi there,

  I went ahead and removed the email address from the footer.

  Let me know if there’s anything else I can do for you. I’m happy to help.

• 

  lanesboroughra · Member · Feb 14, 2019 at 12:20 pm

  • Copy link

  That’s perfect, thank you for your help.