Random User Information Populated

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  tractioncoffee · Member · Feb 22, 2021 at 4:07 pm

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  At random when users checkout on our site they’re reporting other users data being pre-populated at checkout. We’ve done a ton of digging and cant seem to resolve this issue but one thing we’re aware of is this seems to be more of an issue if they’re shopping from the link in our instagram bio via instagram browser

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  deancroyal · Staff · Feb 22, 2021 at 11:49 pm

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  Hi there – That’s odd for sure. I see you have more than one site, which URL is experiencing this issue? And, to you knowledge, has this ever happened to that site before?

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  bmxmurfitt · Member · Feb 23, 2021 at 4:54 pm

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  This issue is on http://www.TRACTION.coffee

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  aleone89 · Staff · Feb 23, 2021 at 5:08 pm

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  Hello there,

  It looks like http://www.TRACTION.coffee is a self-hosted WordPress site, which is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  You would need to reach out to your theme/plugin developers or the hosting provider for further assistance.

  You should perhaps start by troubleshooting plugins, to see if there’s a plugin conflict at play here.

  Please see this guide here on how to sniff these anomalies out: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

  I hope this helps.