randomly missing website logo

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  artistajenkins · Member · Jun 30, 2021 at 5:36 pm

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  so my template has had a area for a template logo and it keeps taking it off.
  I go to customizing > site identity > then select the logo and click save and as soon as i back out or even go to my website its gone.

  i’m using the “hammer” template which i have been using for years

  this is the logo i keep using https://joshuajenkinsart.files.wordpress.com/2021/06/websitelogo.jpg

  can anyone help?

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Jun 30, 2021 at 7:55 pm

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  Thanks for the details!

  Can you try checking “Display Site Title and Tagline” in Customizer -> Site Identity section first, then choosing your logo? I think the site title and site logo are tied together, so having one hidden may hide the logo.

  Let us know if that works and if so, we’ll make a note to the theme developers to possibly change that behavior.

  Thanks!

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  helper-heroponriki · Member · Jun 30, 2021 at 8:31 pm

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  Hi there! I have another update. You might be experiencing a bug with the site logo setting as we’ve had another number of reports of others having the same problem.

  I’ve let the developers know that you’re having trouble as well and we’ll post an update here once we’re able to find and fix this.

  Thanks!

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  artistajenkins · Member · Jul 1, 2021 at 2:34 pm

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  thank you for the update. yes i tried including the title + site logo but then only the title shows not the logo.

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  helper-heroponriki · Member · Jul 1, 2021 at 4:49 pm

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  Ok, that’s what I expected. Thank you for confirming that! Our team is working on this and hope to have a solution in place soon. We’re tracking this issue here and any updates will be posted there:

  https://github.com/Automattic/wp-calypso/issues/54055

  In the meantime, please let us know if you have any other questions.

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  helper-heroponriki · Member · Jul 7, 2021 at 1:44 pm

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  Hi there!

  We heard back from the development team and this should be fixed now.

  Let us know if you still have trouble and we’ll be happy to look into this further.

  Thanks for your patience!