'Rate this' stars missing on posts
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Hi all! I’ve recently noticed that the ‘Rate this’ stars at the end of each blog post on my site appear to have disappeared/stopped showing. Has anyone else had this problem, or have any idea how I can fix it? Thanks in advance!
The blog I need help with is: (visible only to logged in users)
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Hi there,
I can confirm they’re also not working on my end. The HTML element that contains the ratings is there, but it’s completely empty, and I see an error in the JavaScript console in my browser.
I have no idea what’s causing it, though – I set up my test site with the same settings and theme as yours, and there the ratings work fine.
I’ve asked the Crowdsignal team to take a look in case they have a better idea what’s going on here. I’ll let you know as soon as I hear back from them, but given the New Year’s weekend that’s approaching that might not be until next week.
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Looks like today’s your lucky day: a developer was on hand to take a look, and they were able to fix the issue on your site so the ratings are working again.
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Hi Kokkieh,
That’s fantastic, thank you for helping me fix this issue I really appreciate it!
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UPDATE: I’m terribly sorry to bother you Kokkieh (Happy New Year!), but the problem appears to have returned – the ‘Rate this’ stars are missing again on my blog! :-(
Please advise?
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Thanks for updating us. I’ve let our devs over at Crowdsignal know so they can take a closer look, and we will update you here as soon as we know more, thanks!
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Hi @johnjronline,
I can see ratings on all your recent posts, both on the posts page and the single-post view:
Can you check if viewing your site in another browser/incognito, or clearing the browser cache make any difference?
If not, please create a new thread so we can troubleshoot this separately, as I don’t think it’s related (at least not directly) to the issue in this thread.
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Thank you, @Kokkieh, the problem happened in Microsoft Edge on Windows 11 on desktop, I tried it in Brave Browser on Android & did not have that problem, and so in Microsoft Edge I changed the Tracking Prevention setting from Strict back to Balanced & that fixed the problem.
Have a nice day.
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