Re: Considering Smarting a New Website

tiahightower3b6b4f6e0a · Member · May 19, 2020 at 12:19 am
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I have a few questions and would like to speak with someone. Can someone call me back at [redacted by staff]
kruttikaphalke · Member · May 19, 2020 at 6:44 am
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Hi there,

We do not provide phone support. All support is done through online communication. Because we often have to reference links and screenshots in our communication, this makes it easier for us to assist you.

You can get detailed information here:
https://wordpress.com/support/help-support-options/

If you have any doubts related to the WordPress.com site, you can ask here and we are here to help you.

Hope this helps.

Thanks.
staff-mckluskey · Staff · May 19, 2020 at 12:17 pm
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Hi @tiahightower3b6b4f6e0a, we’ll be happy to answer your questions here, just add them into your reply :)

@kruttikaphalke, if a user posts personal information, like a phone number, please add modlook together with remove personal info to the tags on the thread so that we can remove it.

Also, while I don’t mind you copying my replies, please modify them so that there is no doubt that you are not part of the WordPress.com staff. It may be confusing to our users and can create wrong expectations. Thanks!
kruttikaphalke · Member · May 19, 2020 at 1:25 pm
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staff-mckluskey Thanks for telling me about tagging.

And I want to add that, I need not copy any of your replies but I replied using https://wordpress.com/support/help-support-options/#phone-support link
How we provide the support to user.

Sorry if there was any misunderstanding issue.
staff-mckluskey · Staff · May 19, 2020 at 2:47 pm
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@kruttikaphalke, I was talking about your replies in general but it does not matter, really. What is important is to rephrase your replies so that users do not expect you to provide them with the support you are unable to give. I hope that clarifies it :)

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