Re: Costs on my Domain

  • Unknown's avatar
    dhbridaldesigns · Member ·

    I am paying wix for my domain as I bought it for them but seems I am also paying you. Please explain as I don’t know why I am paying you also? I know you connected my domain once but why am I still being charged every year?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • fstat · Staff ·

    Hi there,

    I understand it can be confusing to see charges from both Wix and WordPress.com for your domain. Let me help clarify this for you.

    Since you have your domain purchased through Wix, you are indeed paying them for the domain registration. However you are also being charged by WordPress.com, but this charge is for the service of connecting that domain to your WordPress site (dhbridaldesigns.wordpress.com).

    Each year, to maintain this domain connection with your WordPress.com site, there is a renewal fee. This is why you see an annual charge from us. It’s important to keep this connection active if you want your site to be accessible through your custom domain. If you decide to stop paying for this domain connection service, your domain will no longer direct visitors to your WordPress site. Instead, visitors will have to use the default address, dhbridaldesigns.wordpress.com, to access your site.

    I hope this explanation clears up any confusion. If you have any more questions or need further assistance, feel free to ask. We’re here to help.

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