Re-newing my website

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  joanlcsw · Member · Sep 21, 2017 at 7:09 pm

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  I found the renew this account button, but when I tried to it says ‘ This user account does not own the product.’ How can I renew? Thank you.
  Joan Collins

  The blog I need help with is: (visible only to logged in users)

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  grigaswp · Staff · Sep 21, 2017 at 8:37 pm

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  Hi there,

  Tell me please, what would you like to achieve by pressing this button?
  It is possible to change your account information and save settings for example (https://en.support.wordpress.com/account-settings/) however if you don’t have any paid services purchased – “renew” button will probably not work as it renews paid services, as far as I understand :)

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  grigaswp · Staff · Sep 21, 2017 at 8:39 pm

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  Following (forgot to tick “notify me of followup posts”)

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  timethief · Member · Sep 21, 2017 at 8:42 pm

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  @joanlcsw

  re: ://joancollinslcsw.com/

  Warning! Domain mapping upgrade for this domain not found. Please log in https://wordpress.com/wp-login.php and go to the Domains Upgrades page of your blog to use this domain.

  re: renewing upgrades

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Managing Domains https://en.support.wordpress.com/manage-purchases/#managing-domains

  If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.

  If you do not have the required access you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  The owner of the site can transfer the site (and/or upgrades) to another account by adding another username account as an Admin. https://en.support.wordpress.com/user-roles/#administrator

  Change Credit Card Details
  https://en.support.wordpress.com/change-credit-card-details/

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  timethief · Member · Sep 21, 2017 at 8:45 pm

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  @grigaswp

  Please, please do not respond to any support threads unless you are convinced you have a complete and correct answer that you can back up with relevant links to support docs, Staff response and/or longtime Volunteer responses to the same issues.

  Thanks, in advance for listening, as if you do not provide correct and complete answers then you are and delaying the person who is asking for accurate support form getting the support they need in the first response to their issue.

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  grigaswp · Staff · Sep 21, 2017 at 9:09 pm

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  @timethief my bad, didn’t mean to misguide.

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  timethief · Member · Sep 21, 2017 at 9:16 pm

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  That’s understood. There are experienced Volunteers here who do have correct and complete answers to support questions, and there’s a helpful support doc we assisted in creating at WordPress.COM Volunteers https://en.support.wordpress.com/wordpress-com-volunteers/ :)